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Customer Service Center

+1 (919) 684-2948

Monday–Friday, 8:30 a.m.–5 p.m. ET

General Inquiries
Phone: Option 0 (English) | Option 8 (Spanish)
Online: Send DAN a Message

Membership & Insurance Inquiries
Phone: Option 3
Email: [email protected]

Business & Professional Member Inquiries
Phone: Option 5
Email: [email protected]

Professional Liability Insurance Inquiries
Phone: Option 6
Email: [email protected]

Professional Liability Insurance Claims
Phone: Option 6
Email: [email protected]

Company Departments

+1 (919) 684-2948

Monday–Friday, 8:30 a.m.–5 p.m. ET

Medical Services
Phone: Option 2
Online: Ask a Medic

Email: [email protected]

Risk Mitigation & Training
Phone: Option 4
Safety & prevention email: [email protected]

Training email: [email protected]


Divers Alert Network
6 West Colony Place
Durham, North Carolina 27705 USA
+1 (919) 684-2948

International DAN Offices

DAN WorldThe Latin American – Caribbean (LAC) Region of coverage includes the Caribbean (Puerto Rico, Bahamas, British and U.S. Virgin Islands), Micronesia, Melanesia, Guam, Central and South America.
Diving Emergencies: +1 (919) 684-9111 (accepts collect calls)

DAN WorldThe Asia Pacific (AP) Region of coverage includes Australia, New Zealand, South Pacific islands, Indonesia, Polynesia, Southeast Asia, India, China, Thailand, Taiwan and Korea.
Diving Emergencies:
DES Australia: 1800-088-200 (toll free within Australia — English only)
+61-8-8212 9242 (from outside Australia — English only)
DES New Zealand: 0800-4DES-111 (within New Zealand — English only)
Korean Hotline: 055-549-0912 (within Korea – Korean language)

DAN EuropeRegions of coverage include geographical Europe, the countries of the Mediterranean Basin, the countries on the shores of the Red Sea, the Middle East including the Persian Gulf, the countries on the shores of the Indian Ocean north of the equator and west of India and Sri Lanka, as well as the related overseas territories, districts and protectorates.
Diving Emergencies: +39-06-4211-8685

DAN JapanRegions of coverage include Japan, Japanese islands and related territories, with regional responsibility for Northeast Asia-Pacific.
Diving Emergencies: +81-3-3812-4999

DAN Southern AfricaRegions of coverage include South Africa, Swaziland, Lesotho, Namibia, Botswana, Zimbabwe, Mozambique, Angola, Zambia, Zaire, Malawi, Tanzania, Kenya, Madagascar, Comoros, Seychelles and Mauritius.
Diving Emergencies: 0800-020-111 (within South Africa)
+27 828 10 60 10 (outside South Africa)

DAN BrasilRegion of coverage is Brazil.
Diving Emergencies: +1 (919) 684-9111 (accepts collect calls)
Do Brasil: Disque 0800 684 9111

Emergency Hotline

+1 (919) 684-9111

DAN medics are available 24 / 7 / 365

Collect calls are accepted.

IMPORTANT: This hotline is for emergencies only. Please contact the Customer Service Center for non-emergency inquiries.